Finance

If you would like to spread the payments for your new appliance over a period of time rather than pay for them outright up front, George Robertson (Shetland) Ltd offer a Buy Now Pay Later option through NOVUNA consumer finance for purchases with a total value over £200. You sign up to a 4-year credit agreement in which the first 12 months are interest free. If you pay off your balance within 12 months you will not be charged any interest, only a £29 administration fee. If you do not pay within the first 12 months, you will go onto a 4-year interest bearing credit agreement which is subject to an interest charge.

The application is done by us through the NOVUNA website, please note this is not a credit check, if the application is accepted by NOVUNA you are then in a contract with NOVUNA.

If the application is accepted, NOVUNA will pay us, and you pay NOVUNA.

Our staff will email over details of the purchase to NOVUNA, and you will receive a link to the application form for you to complete online. An email address and mobile number are required for this option. Once we have notification from NOVUNA that the application has been successful (this can take up to 24 hours) you can collect goods or arrange for delivery.

Novuna

Warranty

Please note that we are not currently selling extended warranty products. We hope to offer these again later this year, we will update this page when this changes.

Previously sold policies

If you have a Retracare policy we previously sold you, and you need to log a repair? Click here.

retracare

  • What our customers say

    "Quick Delivery. Top class service. Thank you."

    — Adrian, Unst

  • What our customers say

    "I placed an order this morning about 7am and, by chance, had my purchase delivered this afternoon. Absolutely recommend George Robertson Ltd. Click and collect or delivery - brilliant system. Thank you."

    — Cynthia, Scalloway

  • What our customers say

    “Well-stocked, informed and friendly staff and prices competitive to others online with bonus of local backup. Online order very easy too.”

    — Martin, Whiteness

  • What our customers say

    "Ordered new dishwasher, two great guys installed yesterday morning. Very fast, efficient and friendly service. Very pleased with the product, which I have used today. The whole experience was excellent. Thank you"

    — Mabel, Scalloway

  • What our customers say

    “Thank you for the 5-star plus service; from the sales showroom to fitting in my home. The big retailers could learn a lot about service from your company!”

    — Richard, Sandwick

  • What our customers say

    “Excellent customer service. Great little vacuum cleaner, perfect for my needs. Ordered late on a Wednesday night, online, collected first thing on Thursday morning. Brilliant service.”

    — Joanne, Sullom

  • What our customers say

    “Opened up my washing machine and noticed the rubber seal in the door had a huge hole and all the rubber had on to the clothes...panic stations...phoned Geordie Robertsons the next day first thing and spoke we Avril....who kindly did a check to see if the washing machine was still on a warranty...( which it was thankfully )...I came back from work at lunchtime the same day, got a call from one of the technicians and said they had the bit and could come now to fix....Happy days...Problem resolved in about half an hour...Fantastic service and in this case shopping local really was a big help, and even better no charge as it was still on the warranty."

    — Laynou, Burra

  • What our customers say

    "Brilliant local service! Bought a new tv on Saturday and I'm delighted with it. The staff were extremely friendly and helpful, it was a great deal that I got and a very nice shop to be in! Makes shopping local enjoyable!"

    — Daniel, Lerwick

  • What our customers say

    “All round excellent service. Very reliable. Happy repeat customer for 30 years!”

    — John, Lerwick

  • What our customers say

    “Good display on show. Technical advice on hand and all questions answered. Assisted to car from store. Competitive pricing. No hassle.”

    — Margaret, Lerwick
    image image