If you would like to report a faulty appliance, please complete the form below and we will get back to you.
Alternatively you can call us on 01595 692915 or email. You can also send in photos and videos of your fault to our Business WhatsApp.
Appliance Repair Form
If you need help locating your appliance serial number, click on the relevant logo.
What our customers say
"Quick Delivery. Top class service. Thank you."
— Adrian, Unst
What our customers say
"I placed an order this morning about 7am and, by chance, had my purchase delivered this afternoon. Absolutely recommend George Robertson Ltd. Click and collect or delivery - brilliant system. Thank you."
— Cynthia, ScallowayWhat our customers say
“Well-stocked, informed and friendly staff and prices competitive to others online with bonus of local backup. Online order very easy too.”
— Martin, WhitenessWhat our customers say
"Ordered new dishwasher, two great guys installed yesterday morning. Very fast, efficient and friendly service. Very pleased with the product, which I have used today. The whole experience was excellent. Thank you"
— Mabel, ScallowayWhat our customers say
“Thank you for the 5-star plus service; from the sales showroom to fitting in my home. The big retailers could learn a lot about service from your company!”
— Richard, SandwickWhat our customers say
“Excellent customer service. Great little vacuum cleaner, perfect for my needs. Ordered late on a Wednesday night, online, collected first thing on Thursday morning. Brilliant service.”
— Joanne, SullomWhat our customers say
“Opened up my washing machine and noticed the rubber seal in the door had a huge hole and all the rubber had on to the clothes...panic stations...phoned Geordie Robertsons the next day first thing and spoke we Avril....who kindly did a check to see if the washing machine was still on a warranty...( which it was thankfully )...I came back from work at lunchtime the same day, got a call from one of the technicians and said they had the bit and could come now to fix....Happy days...Problem resolved in about half an hour...Fantastic service and in this case shopping local really was a big help, and even better no charge as it was still on the warranty."
— Laynou, BurraWhat our customers say
"Brilliant local service! Bought a new tv on Saturday and I'm delighted with it. The staff were extremely friendly and helpful, it was a great deal that I got and a very nice shop to be in! Makes shopping local enjoyable!"
— Daniel, LerwickWhat our customers say
“All round excellent service. Very reliable. Happy repeat customer for 30 years!”
— John, LerwickWhat our customers say
“Good display on show. Technical advice on hand and all questions answered. Assisted to car from store. Competitive pricing. No hassle.”
— Margaret, Lerwick
