What Repair Services Do We Offer?
Customers of George Robertson (Shetland) Ltd can have peace of mind that should their appliance develop a fault, either in or out of the manufacturer’s warranty, then our Appliance Technicians will be available to repair the problem and offer any advice necessary. Our shop staff are also very experienced in troubleshooting over the phone.
Our team of three experienced and certified Appliance Technicians travel across Shetland daily to repair appliances, ensuring you receive reliable service. Our Appliance Technicians are trained in domestic and commercial appliance repair, and most are also qualified electricians too.
We will repair any products we sell. Brands include: Bosch, Blomberg, NEFF, Siemens, Beko, Shark, Dyson, Zanussi, Rangemaster, Leisure, Electrolux, Sony, Sonos, etc. We do not repair brands we do not sell. To ensure continued quality, we only source genuine spare parts for all our repairs.
Have you tried basic troubleshooting yourself first?
Most of our brands have very good troubleshooting sections on their websites. Please click on the brand logo below to be directed to their pages - you might be able to fix your appliance yourself, which could save you time and money.
Otherwise, we are happy to offer basic troubleshooting with our shop staff over the phone and in person. Call 01595 692915 or drop along the shop Monday to Saturday between 9.00am-5.00pm.
Is Your Product Covered By Warranty?
All appliances come with a warranty when they’re sold, which can vary from one to five years. (We also offer the opportunity to extend your warranty).
If you’re not sure of your product’s warranty period, or when you purchased it, then you can contact us, and we will check our system.
Faults covered by the manufacturer’s warranty, and within the warranty period, will be repaired at no cost to the customer.
Faults not covered by the manufacturer’s warranty, or out-with the warranty period, will incur a cost. We charge a One-Off Fixed Repair Charge, payable upfront, see below.
I Need My Appliance Repaired - What Do I Do?
1) Is your appliance AEG, Zanussi or Electrolux? If so, you must log the job with them first, then they will contact us. Click on the brand name to log your job with them direct.
2) Report your faulty appliance with us:
Visit the shop during opening hours - Monday to Saturday, 9.00am to 5.00pm
IMPORTANT! If your appliance is outwith warranty, then payment must be made when the repair is first reported. The One-Off Fixed Repair Charge is something we have had to introduce from March 2024 onwards due to the level of repair job invoices that have gone unpaid. As a business, we cannot sustain this level of unpaid work. We trust our customers will understand our need for the upfront payment.
What is included in the One-Off Fixed Repair Charge?
Faults that are not covered by the manufacturer’s warranty, or out-with the warranty period, will incur a cost which we call the One-Off Fixed Repair Charge, this is payable upfront.
Once your repair is reported to us, our Appliance Technicians will phone you as soon as they are available to discuss the fault and schedule a visit for the repair.
The One-Off Fixed Repair Charge covers our technician's labour, travel, and overall time. If your repair requires numerous visits then this will be covered with the fixed fee. We do not charge per visit.
Our rates are dependent on area, due to travel time/cost:
- Lerwick £96
- Gulberwick/Quarff/Scalloway/Tingwall £120
- The rest of Shetland Mainland £120
- Bressay £120
- Yell/Whalsay £140
- Unst/Fetlar £140
(Prices as of 5 March 2026)
Please note that these fixed rates are for appliances that have been purchased from us, and we offer reduced rates for customer loyalty. If your product was purchased from another retailer, then please contact us for your fixed rate.
Spare parts will be sourced and costed in addition, as and when required. We will provide you with a quote before ordering the spare parts. The spare parts will be billed to you after the repair is complete.
