What Repair Services Do We Offer?
Customers of George Robertson (Shetland) Ltd can have peace of mind that should their appliance develop a fault, either in or out of the manufacturer’s warranty, then our Appliance Technicians will be available to repair the problem and offer any advice necessary. Our shop staff are also very experienced in troubleshooting over the phone.
Our team of three experienced and certified Appliance Technicians travel across Shetland daily to repair appliances, ensuring you receive reliable service. Our Appliance Technicians are trained in domestic and commercial appliance repair, and most are also qualified electricians too.
We will repair any products we sell. Brands include: Bosch, Blomberg, NEFF, Siemens, Beko, Shark, Dyson, Zanussi, Rangemaster, Leisure, Electrolux, Sony, Sonos, etc. We do not repair brands we do not sell. To ensure continued quality, we only source genuine spare parts for all our repairs.
Have you tried basic troubleshooting yourself first?
Most of our brands have very good troubleshooting sections on their websites. Please click on the brand logo below to be directed to their pages - you might be able to fix your appliance yourself, which could save you time and money.
Otherwise, we are happy to offer basic troubleshooting with our shop staff over the phone and in person. Call 01595 692915 or drop along the shop Monday to Saturday, 9.00am to 5.00pm. We are closed on Sunday.
Is Your Product Covered By Warranty?
All appliances come with a warranty when they’re sold, which can vary from one to five years. (We also offer the opportunity to extend your warranty).
If you’re not sure of your product’s warranty period, or when you purchased it, then you can contact us, and we will check our system.
Faults covered by the manufacturer’s warranty, and within the warranty period, will be repaired at no cost to the customer.
Faults not covered by the manufacturer’s warranty, or out-with the warranty period, will incur a cost. We charge a One-Off Fixed Repair Charge, payable upfront, see below.
I Need My Appliance Repaired - What Do I Do?
1) Is your appliance AEG, Zanussi or Electrolux? If so, you must log the job with them first, then they will contact us. Click on the brand name to log your job with them direct.
2) Report your faulty appliance with us:
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Visit the shop during opening hours - Monday to Saturday, 9.00am to 5.00pm.
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IMPORTANT! If your appliance is outwith warranty, then payment must be made when the repair is first reported. The One-Off Fixed Repair Charge is something we have had to introduce from March 2024 onwards due to the level of repair job invoices that have gone unpaid. As a business, we cannot sustain this level of unpaid work. We trust our customers will understand our need for the upfront payment.
OUR PRICING
£80 – Call-Out & Diagnostic Fee
Your initial £80 fee includes:
- Technician attendance at your property.
- Inspection and fault diagnosis.
- Explanation of the problem and recommended repair.
- Up to the first hour of technician time.
- Fitting a replacement part during the initial visit, where available and practical.
If your repair requires more than the first included hour:
- Additional labour is charged at £60 per hour.
- Charged in 30-minute increments after the first hour.
- Any additional work and costs will be agreed with you before proceeding.
SPARE PARTS – CHARGED SEPARATELY
- Replacement parts are charged separately.
- We will confirm the cost of any required parts before ordering or fitting.
- No additional parts will be supplied or fitted without your approval.
RETURN VISITS
Sometimes a repair requires a part that needs to be ordered.
If we need to return to complete the same repair:
- No additional diagnostic fee will be charged.
- Any outstanding labour is charged at £60 per hour.
- Replacement parts are charged separately.
- All additional costs will be agreed with you beforehand.
Prices as of 09/11/2026
